Shipping Policy

We send an order confirmation after checkout and a shipping confirmation with tracking information when your order ships. Shipping charges, if any, are shown at checkout.

Processing and delivery

In-stock items usually ship within 1-3 business days. Made-to-order and custom-sized garments require additional production time; timing varies by style and order details. Contact service@tiravelia.com before ordering if you need a specific arrival date or production estimate. Business days exclude weekends and public holidays. Carrier delivery estimates begin after dispatch and are not guaranteed arrival dates.

International orders

For orders shipped internationally, import duties, taxes, and customs fees may be charged by the destination country. Any applicable charges and responsibilities will be communicated at checkout where available; contact us before ordering if you need clarification.

Delays, loss, or damage

If your order is delayed, lost in transit, or arrives damaged, email us with your order number. We will work with the carrier and help resolve the issue, including a replacement or refund where appropriate. We do not consider a problem resolved simply because a parcel was handed to a carrier. Please also report an incorrect or incomplete shipping address promptly so we can help before dispatch when possible.

Cancellations and returns

Unshipped orders can be canceled for a full refund. All products can be returned within 30 calendar days after delivery; Tiravelia pays return shipping and does not charge a restocking fee. See our Return & Refund Policy for instructions.